If you already have a Namecheap account, please use the username and password for your account to log into the helpdesk. For new users it is not necessary to have a Namecheap account to login, simply use 'Submit a Ticket' link. Once your ticket is received you will receive an email with your ticket details along with the password to access it.


 
Latest Updates
Ticket response time in Hosting department may be longer than usual
Posted by Alex Shulga on 17 September 2021 09:05 PM

We would like to inform you that the number of Hosting-related tickets from customers is higher than usual.

As a result, the response time in Hosting Team has increased. Please rest assured that your request has been received and will be processed soon.

We will get back to you as soon as possible. Thank you for your understanding and cooperation.


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Ticket response time in Billing/Sales department may be longer than usual
Posted by Victoria Pavlenko on 17 September 2021 08:55 PM

We would like to inform you that the number of Billing-related tickets from customers is higher than usual.

As a result, the response time in Billing Team has increased. Please rest assured that your request has been received and will be processed soon.

We will get back to you as soon as possible. Thank you for your understanding and cooperation.


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Risk Management Department ticket responses are taking longer than usual
Posted by Elena Garkusha on 12 March 2021 04:06 PM

Dear Customers,

Our response time for Risk Management queries has increased due to a high volume of requests, meaning it may take us more than 24 hours to get back to you.

We are taking the necessary measures to speed up the processing time, and please be assured that we will answer all your requests.

Thank you for your patience and understanding.


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How-To Videos
Posted by Elena Garkusha on 24 June 2020 05:31 PM

Hey, check out our new video guidelines here!


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