If you already have a Namecheap account, please use the username and password for your account to log into the helpdesk. For new users it is not necessary to have a Namecheap account to login, simply use 'Submit a Ticket' link. Once your ticket is received you will receive an email with your ticket details along with the password to access it.


 
Latest Updates
High Load in Billing/Sales Department
Posted by Vadim Gorshkov on 29 November 2021 01:52 PM

Dear Customers,

We would like to inform you that the number of Billing-related tickets from customers is higher than usual.

As a result, the response time in Billing/Sales Team has increased. Please rest assured that your request has been received and will be processed soon.


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Risk Management Department ticket responses are taking longer than usual
Posted by Elena Garkusha on 12 March 2021 04:06 PM

Dear Customers,

Our response time for Risk Management queries has increased due to a high volume of requests, meaning it may take us more than 24 hours to get back to you.

We are taking the necessary measures to speed up the processing time, and please be assured that we will answer all your requests.

Thank you for your patience and understanding.


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How-To Videos
Posted by Elena Garkusha on 24 June 2020 05:31 PM

Hey, check out our new video guidelines here!


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